Booking Eligibility

• The resort accepts bookings only from couples and families. Bookings for single men or groups of men are not accepted.

Check-in and Check-out

• Check-in: 2:00 PM. Check-out: 12:00 PM (noon).
• A valid ID is required at check-in. Management reserves the right to deny entry to any guest without a valid ID.
• The full room tariff is charged at check-in.
• No refund is given for early checkout.

Guest Conduct

• Only the guest checked in at the hotel is permitted in the room at all times. No other person is allowed to enter.
• Guests are expected to dress appropriately at all times.
• The hotel follows a no-nonsense policy. Unlawful or unruly behavior, abusive language, or loud noise isn’t tolerated.
• Guests under 10 years of age must be supervised by an adult at all times, in the room and elsewhere on the property. Running or playing in the bar and restaurant areas isn’t permitted.
• Management reserves the right to ask a guest to leave in case of rule violations or misconduct that causes inconvenience or discomfort to other guests.

Room and property rules

• All suites are non-smoking. A fine of ₹2,500 applies for violations.
• Outside food and beverages aren’t allowed on the premises.
• Pets aren’t allowed on the premises.
• Room changes or transfers require front desk permission.
• Guests must switch off all electrical appliances and close all taps before leaving the suite.
• Wet clothes shouldn’t be hung on the balcony or on any furniture.
• Paper shouldn’t be placed in the key tag slot. It damages the sensor.
• Suite servicing must be requested with reception in advance, between 8:00 AM and 5:30 PM.

Damages and Charges

• Guests are charged for any damage to the room, furniture, linen, or other hotel property.
• Guests are charged for any missing items.
• Room items aren’t to be taken as souvenirs. Charges apply if they are.

Parking

• On entering the parking area, guests are asked to hand their car keys to the security personnel on duty.

Lost and abandoned property

• Management has the right to dispose of abandoned luggage or unclaimed lost-and-found items after 30 days.

Prohibited Items

• Drugs, flammable items, and other prohibited articles aren’t allowed on the property.

Liability

• The hotel isn’t liable for loss, injury, or damage to a guest’s property or person resulting from events beyond its control.

Cancellation Policy

Bookings are confirmed only after receipt of 100% advance payment.

Group Booking

• A booking of more than 2 rooms is treated as a group booking.
• Group bookings are confirmed only on receipt of 100% advance payment.
• Group bookings are non-cancellable and non-refundable.

No-show

• A no-show is charged the full booking amount.

Blackout Dates

• No refund applies for bookings from 24 December to 4 January each year.
• “Busy weekends”, weekends where public holidays fall in succession (for example 15 August, 26 January, and other festive holidays), are non-cancellable and non-refundable, even for a single room.
• No refund applies for a booking made on a single public holiday.

Bookings of 1 or 2 rooms

March to October:

• Full refund if cancelled 30 or more days before the arrival date.
• No refund (100% charged) if cancelled within 30 days of the arrival date.

November to February:

• Full refund if cancelled 60 or more days before the arrival date.
• No refund (100% charged) if cancelled within 60 days of the arrival date.

How this policy is applied

• This cancellation policy is applied strictly. There are no exceptions, regardless of the reason for cancellation.